Frequently Asked Questions
Everything you need to know before ordering. Still have questions? Contact us.
What is the minimum order quantity (MOQ)?
Sample orders start from 10 units. Standard OEM orders start from 100 units. Distributor programs are discussed case by case — contact us with your market plan.
Can I order a sample before bulk purchase?
Yes. We recommend ordering 2-5 sample units to test hardware, software and integration. Sample pricing applies, and sample cost is negotiable against a confirmed bulk order.
What is the typical delivery time?
Standard products: 7-15 days after order confirmation. OEM/ODM orders with custom branding: 20-35 days depending on scope. We confirm exact lead time in your quotation.
Do you support OEM/ODM customization?
Yes. We offer custom hardware color and logo, packaging design, app theme/branding, accessories and firmware tuning. Send us your requirements for a detailed proposal.
What is the warranty and after-sales support?
Standard 12-month warranty on hardware. We provide firmware updates, troubleshooting guidance and a dedicated support channel. Extended warranty available for distributor programs.
Which certifications do your products have?
Our trackers are CE, FCC and RoHS certified. Additional certifications can be provided on request for specific markets.
Does the software require installation?
No. The Team Platform is cloud-based and works in any modern browser. Companion apps are available for iOS and Android.
How long does the battery last?
Up to 8 hours of continuous training per charge (full charge in about 1.5 hours). A magnetic charging station keeps multi-player kits ready between sessions.
Is the device waterproof?
Yes, IP67 rated — safe for training in rain and muddy conditions.
Do you provide training and onboarding for our staff?
Academy Bundles include an online onboarding session plus a setup guide. For larger programs we can arrange extended remote training.
What payment methods do you accept?
We accept T/T bank transfer, and commonly support PayPal for sample orders. Payment terms for distributor programs are agreed in the partnership agreement.
Can the data be exported to our own systems?
Yes. The platform supports CSV export and an API for integration with your club management or analysis tools.
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